Privacy Policy

 

At Akhil Residency, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or avail of our services. By using our website or staying at Akhil Residency, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1. Personal Information

• Name

• Contact details (phone number, email address, physical address)

• Identification documents (Aadhar, Passport, Driving License, etc.) as required by Indian laws

• Payment information (credit/debit card details, UPI ID, or other financial data)

1.2. Booking Information

• Details of your reservation, such as check-in and check-out dates, room preferences, and special requests.

1.3. Website Data

• IP address

• Browser type

• Pages visited on our website

• Cookies and other tracking technologies (refer to Section 8 for more details)

1.4. Feedback and Communication

• Information provided through reviews, surveys, or direct communications with us.

2. Purpose of Collecting Information

We collect and use your personal information for the following purposes:

• To process bookings and payments.

• To comply with legal obligations (e.g., reporting guest details to local authorities as per Indian law).

• To improve our services and enhance customer experience.

• To communicate offers, promotions, or updates (with your consent).

• To respond to inquiries or resolve complaints.

3. Legal Basis for Processing Information

We process your personal information under the following legal bases:

• Consent: When you voluntarily provide information.

• Contractual Necessity: For fulfilling your booking or other contractual arrangements.

• Legal Compliance: To meet regulatory requirements under Indian law.

• Legitimate Interests: To ensure efficient operations and enhance services.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• Service Providers: With trusted third-party vendors for payment processing, IT services, or customer support.

• Legal Requirements: To comply with applicable laws, regulations, or court orders in India.

• Authorities: Sharing guest information with local police or government bodies as mandated by Indian regulations.

• Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected.

• Comply with legal, tax, or regulatory requirements.

• Resolve disputes or enforce agreements.

6. Security Measures

We implement robust security measures to protect your data, including:

• Encryption of sensitive information (e.g., payment details).

• Regular software updates and vulnerability assessments.

• Restricted access to personal data on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies may include:

• Essential Cookies: Required for website functionality.

• Performance Cookies: To analyze website traffic and performance.

• Marketing Cookies: For personalized offers and advertisements.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Akhil Residency
Prakasam Rd, beside Annapurna Theater,

Governor Peta, Vijayawada, Andhra Pradesh 520002

0866-2521660 | 9985576444
Email: akhil.residency@gmail.com

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be effective immediately upon posting on our website. Please review this page regularly to stay informed.